Creating AI Chat Apps in Epis Base
Overview
The Chat App in Epis Base is an AI-driven chatbot designed for various purposes. Users can leverage it for personal productivity, such as preparing for interviews and exams, or deploy it for customer support services. The AI-powered chat assists customers in effortlessly finding answers, resolving issues, and taking meaningful actions through seamless and engaging conversations.
The chat app is exclusively based on customer data and does not respond to generic questions. This ensures highly relevant and precise responses tailored to the user’s knowledge base.
Creating a Chat App
Prerequisites
Before creating a chat app, you must have a knowledge base (see documentation) with at least one knowledge source.
Steps to Create a Chat App
- Navigate to Epis Base Apps.
- Click on the “Create App” button.
- Provide the following details:
- App Name
- App Description
- Knowledge Base Sources: Select one or multiple sources from your available knowledge base.
Chat App Statuses
Private (Default)
- The app is not accessible to anyone except the creator.
- Only you can interact with it.
Public
- The app becomes accessible to anyone with the link.
- Navigate to the “Share App” tab to find and distribute the link.
Chat App Configuration Overview
Once your chat app is created, the following tabs will be available:
- Content: Contains general information like the app name, description, and selected knowledge base sources. You can modify these settings in real-time.
- Settings & Appearance: Customize the app’s theme, messages, and overall look.
- Integration: Learn how to embed the chat app into your website.
- Share App: Copy the public link to share with users (available only if the app is Public).
- Sessions & Stats: View chat interactions, including anonymized user sessions and conversation insights.
Customizing Your Chat App
Customization Options
- Change chat messages (e.g., welcome message, chat title, subtitle, and input placeholder).
- Adjust theme colors using the color picker in the Settings & Appearance tab.
Integrating the Chat App into Your Website
The chat app can be integrated using a Floating Action Button (FAB), ensuring compatibility with any website. The FAB remains visible above all screen content for easy access.
Steps to Integrate
- Go to the Integration tab.
- Copy the provided code snippet.
- Paste the code inside the
<head></head>section or before the closing</body>tag of your website.
Important Notes:
- The chat app will only appear if its status is set to Public.
- You can position the FAB on the left or right of the screen (default: right).
- Click the Preview button to see how the chat app will look before publishing.
Observing Sessions & Stats
By clicking on the Sessions & Stats tab, you can monitor app activity and user interactions.
Key Insights
- Sessions are tracked anonymously except for your own conversations, which display your email.
- Users who leave and return will retain their session for improved tracking.
- Conversations are logged, allowing you to review when the chat successfully answered or responded with an “I do not know” statement.
- The latency column indicates the total response time, with initial responses being nearly instantaneous.